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Privacy Policy for Baltimore Pro Wash

Last Updated: June 24, 2025

1. Introduction
TerraTender Services LLC DBA Baltimore Pro Wash ("we," "us," or "our") operates https://www.baltimoreprowash.com (the "Site"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom we share it, and your rights regarding your information.

2. Information We Collect
We collect the following categories of information when you use our Site or services:

  • Contact & Identity Data: name, phone number, email address.

  • Service Data: service address, service type (e.g., pressure washing, gutter cleaning), job date and time, job price or estimate.

  • Messaging & Consent Data: your SMS opt‑in/opt‑out status, timestamp and IP associated with consent, message history for confirmation, reminders, technician ETA, and follow‑up.

  • Technical & Usage Data (optional): if/when enabled, IP address, browser type, operating system, pages visited, and referring URLs (collected via cookies or Google Analytics).

3. How We Use Your Information
We use your information for the following purposes:

  • Provide Services & Communications: to schedule and confirm appointments; send time‑sensitive automated SMS (appointment confirmations, reminders, technician on‑the‑way alerts, follow‑up messages); and, if opted‑in, occasional promotional offers.

  • Site Operation & Improvement: to operate, maintain, and enhance our Site (including troubleshooting, analytics, A/B testing).

  • Marketing & Promotions: to send marketing messages if you have provided express written consent via our promotional opt‑in checkbox.

  • Legal Compliance: to comply with applicable laws, regulations, or legal processes (e.g., TCPA, CTIA, or governmental requests).

4. Data Sharing and Disclosure
We may share your data with:

  • Service Providers: Text Request (A2P messaging), Google Sheets & Google Calendar (via our CRM integration), and—if enabled—Google Analytics.

  • Legal & Safety: government authorities or law enforcement when required by law or to protect rights.

  • Business Transfers: in connection with a merger, sale, or transfer of assets (with notice to affected users).

We do not sell your personal data.

5. Cookies and Tracking Technologies
We may use cookies or similar tracking tools to collect technical and usage data. Cookies help us:

  • Recognize your device.

  • Understand how you interact with our Site.

  • Improve security and performance.

You can manage or disable cookies via your browser settings, though some features of our Site may not function properly.

6. Data Retention
We retain your personal data (including consent records) for as long as needed to provide our services, fulfill legal obligations, resolve disputes, enforce agreements, or as otherwise permitted by law. You may request deletion of your personal data at any time (see Section 7).

7. Your Rights
Depending on applicable law and subject to verification, you may have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete information.

  • Delete or restrict processing of your data.

  • Withdraw consent to marketing communications at any time without affecting informational messages (appointment confirmations, reminders, technician ETA, follow‑ups).

To exercise these rights, contact us at mason@baltimoreprowash.com.

8. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from anyone under 16.

9. Third‑Party Links
Our Site may contain links to third‑party websites. We are not responsible for their privacy practices. We encourage you to read their policies before providing personal information.

10. California Residents
We do not target California residents; California law does not apply.

11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated date at the top and notify you of material changes via the Site or email if you have opted in.

12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:

Baltimore Pro Wash (TerraTender Services LLC)
201 Regester Avenue, Baltimore, MD 21212
Email: mason@baltimoreprowash.com

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